Meet Our Team

Dusty Ware


As a second generation business owner in one of the fastest growing markets, I strive to be innovative and forward thinking, offer products that are unique to the marketplace, and maintaining lifelong relationships through world class customer service. My free time is spent with my wife Brooke, our newborn son Huck, our dogs Lola and Scout, and our cat Cue!

Sam Heinrichs

Sales Manager

I was born and raised in Ottumwa, having graduated from Ottumwa High School in 2009. Following graduation I attended Indian Hills Community College. My grandfather was a floor covering installer, so you could say that floor covering runs in the blood line. At Floor to Ceiling I serve as the Sales Manager, overseeing our sales team and assisting customers in anyway I can. Having been in this great industry for 5+ years now, I'm here provide my knowledge and answer any questions you may have. I believe that “Teamwork makes the dream work." We have an amazing team here and we look forward to making your home design dreams come true!

Roger Ware

Field Measures

Laura Thompson

Design Consultant, Project Manager, CKBD

Laura grew up in Wapello Country, and has lived here all her life. She started her remodeling career while raising a family in 1991. At that time she decided to purchase her first house with the idea of remodeling, then selling (flipping). From there she was hooked. Since that time she has personally bought, redesigned, and sold 20+ houses. While redesigning houses, she became a client at Floor to Ceiling. She was impressed with the high level of service and quality of the product. She started with Floor to Ceiling in 2004. She has extensive knowledge and hands-on experience in installation of flooring, as well as bathroom & kitchen remodels. Laura loves sharing her experience, training, and expertise in order to assist her customers in achieving their Floor to Ceiling needs!

Michelle Ramsey

Design Consultant, Project Manager, CKBD

I grew up in Southeast Kansas and received a degree in Interior Design from Pittsburg State University. I recently relocated to Ottumwa from the Kansas City area. While there I worked in the tile and stone industry helping customers pick out porcelain tile, stone, and also quartz and granite countertops. At Floor to Ceiling I am able to use my past experience to help customers understand the difference between all types of flooring, wall, and countertop materials. I am here to assist customers with all aspects of the home remodeling process. I enjoy experimenting with color, texture and finishes. Come in today and we can get started on your project!

Chase Kelly

Design Consultant, Project Manager, CKBD

As a native of Ottumwa, I graduated from Ottumwa High School in 2007 and later attended Kirkwood Community College where I earned my degree in Interior Design. Since graduating, I have had the opportunity to work in all aspects of interior design including kitchen/bath design, floor coverings, window treatments and textiles. Here at Floor to Ceiling I am able to combine my love of design with creating lasting relationships with my clients. I am more than happy to assist you with all your design needs and look forward to working with you. Let’s turn your dreams into a reality!

Rhonda Ware

Credit Manager

I left a dental hygiene career 30 years ago to join my husband, Roger, in running the business. Not only did we grow together with the business but we also raised out 2 sons, Dusty and Dane. Our oldest son, Dusty, has now taken over the business. Roger and I continue to to be involved but in a lesser capacity so we can spend time with our first grandson Huck.

Jerry Thammavongsa

Warehouse Manager